POSTAGE & PACKING IS INCLUDED IN THE PRICE on orders of £70 and above within mainland UK & Northern Ireland. A charge of £6.50 is added to all orders under £70 within mainland UK & Northern Ireland. For overseas orders, postage will be charged according to standard Parcel Force charges for that destination.
Should you wish to exchange an item we will charge you postage to send you your exchanged item, even if the item is over £70 and you were not charged postage in the first instance. Toffs will not charge you postage for an exchanged item that is replacing an item we sent to you by mistake.
All goods sold are subject to availability.
Please allow up to seven working days for the receipt of your goods. We will always attempt to despatch items in stock within 24-48 hours. Please ring for stock availability. In the event of a delay in the despatch of your goods, we will endeavor to contact you.
If your item is unavailable, we will endeavor to contact you via phone or e-mail address provided and we will refund your credit card.
We can only accept personal cheques from UK residents. Personal Cheques must clear before despatch of goods.
We will not pass on your email address to any other companies.
FREE ITEMS - All goods advertised free are advertised in good faith and usually available however, they may be subject to availability/change without notice.
TABLE TENNIS DELIVERIES - Toffs arrange delivery of your tables via our suppliers. Should a table arrive late or damaged Toffs will not accept responsibility for the failure of a third party. We will endeavor to resolve any problems as quickly as possible, however when we are dealing with a third party we are dependant on their response and co-operation.
CANCELLATION/REFUSED DELIVERIES - If you wish to cancel an order you must inform us by email info@fudgy.co.uk. If your goods have been despatched before we see your email, we will wait for you to return the goods to us for a refund and follow the returned goods procedure. Refused deliveries will incur a delivery postage charge and return charge even if your order was over the FREE DELIVERY threshold. IMPAIRED/DIFFICULT ACCESS - It is the customer’s responsibility to advise Toffs of any logistical difficulties that may arise when attempting to deliver goods at the time of placing an order. This particularly applies to heavy goods such as table tennis and games tables (this list is not exhaustive) as they are delivered by a large vehicle and require access to the point of delivery. If access is impaired at the point of delivery then the same conditions as CANCELLED orders applies.
DAMAGED GOODS - PLEASE INSPECT GOODS WITHIN 24 HOURS OF RECEIPT AND ADVISE US WITHIN THIS TIME IF GOODS ARE DAMAGED. UNFORTUNATLEY OUR CARRIERS CANNOT ACCEPT RESPONSIBILITY FOR DAMAGES REPORTED BEYOND THIS PERIOD OF TIME. POINTFORE DOES NOT ACCEPT RESPONSIBILITY FOR DAMAGED GOODS IN TRANSIT BY A THIRD PARTY.
PERSONALISED PRODUCTS - We are not able to refund or exchange any goods that are personalised in size from standard fit.
- COACH PRICES - The discount price for coaches does not include any promotional items such as free bags, balls etc.
PRICING ERRORS - If a pricing error has occurred we will contact customers as soon as we are aware of this error. We are under no obligation to sell the product at the error price.
BY ORDERING FROM THIS WEBSITE YOU AGREE TO THE TERMS AND CONDITIONS OF TRADE.
